This time at the headquarters
Them which have allowed us to reach the limit of one hundred dec members. A look back can make you dizzy because of everything we have done so let's go little by little. Dec fridays have established themselves as an unmissable event for all customer experience professionals. Prominent speakers from companies that have a lot to say in this discipline have shared with us success stories around each of the five “i's” of our “customer wave” framework. You have them in mind right unique identity organizational drive people involvement interactions and interpretation and action. At the roca gallery madrid space.We had the opportunity to listen on february moderated by david barroeta member of the dec board of directors mar garcía general director of grass roots; gonzalo de la rosa hr director of cetelem; and enrique moreno head of training at kiabi. Two months later we celebrated a dec Digital Marketing Service friday again.of coca cola partner dec. “the paradigm of customer experience” as one guest told us. The event was based on interactions the fourth “I” of “the customer wave”. David arconada customer experience and quality manager at iberia participated ; ángel ortiz director of customer experience at unidad editorial; carlos molina coo of izo; and jordi ossó business development director at clarabridge.
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For the following friday dec we went to one of the places with the greatest experiences per minute. Yes an airport. The farewell the reunion the first flight the loss of the suitcases. In the press room of the adolfo suárez madrid barajas airport nacho torre head of the technical secretariat of the ceo innovation and customer experience at ibercaja accompanied us with his wisdom. ; pilar serrano quality director at telefónica spain; santiago casanova manager at the consulting firm bain and company; and alberto córdoba.
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